Each product comes with free technical support through our Web site and via e-mail. At IRIS Systems, we take pride in the level of customer service we provide to our users. Support requests are answered quickly and accurately. Our customers are impressed by the speed and quality of the technical support they receive from us.

Technical support is also available in the form of complete user manuals, a searchable and updated database of frequently asked questions, "How to" pages, and more.

Your Software purchase includes free same-version software updates at no extra charge. If you are updating from version 2.71 to version 2.75, for example, that is considered a same version update and it is free.

An update to a version number that starts with a different digit is considered an upgrade and is available for a fee. Existing users are eligible for a discount when upgrading their version.

Before contacting IRIS Systems for support

Computer software can be mind numbingly complex and locating problems with any software application can be very difficult indeed, so before contacting us for product support please make sure the following information is readily available.

• We currently have several different software products, so please let us know which of our programs you're having trouble with.  We'll also need to know the exact version and build number pf that program (Select About... from the Help menu to see the version/build numbers).



• The version of Windows that you're running can have a profound effect on how software runs, so please let us know which version of Windows you have running. NOTE: You can find this information about your systems by clicking the Help menu option in the My Computer window About windows... dialog box.



• If any IRIS Systems Software product displays an error message, please note the text of the message before contacting us for help.  We're not psychic (yet!) so, telling us that you got an error message but can't remember what it said will help nobody and just drag out the process. We'll also need to know exactly where you were in the program and what you were trying to achieve at the time, so the more information you can provide, the faster we can be of assistance.



• If the problem is new, and that particular function had been working OK previously, please let us know if any other programs have been installed or upgraded on your computer immediately before the problem occurred with our product.